Shipping & Returns

How much does shipping cost?

We use NZ Post to ensure your orders arrive to you safely.

New Zealand: $8
Australia: $15
Rest of World: POA
How long does shipping take?

We aim to dispatch all orders within 1-2 working days. We will do our very best to get your order to you within the below time frames.

New Zealand: 1 - 3 business days
Australia: 5 - 7 business days
Rest of World: timeline quoted on order placed
Do I need to pay customs fees or taxes?

For orders to countries outside of New Zealand and Australia, duties and taxes will be payable upon your order arriving in your country. We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Loulou do not refund duties and taxes paid should you wish to return an item. Residents from countries outside of New Zealand and Australia can contact their local customs office to obtain a tax refund.
What is your Returns Policy?

We want you to feel good in your Loulou pieces. If something’s not quite right, we’re here to help. We are happy to provide a refund or exchange on any full price order that meets the following conditions:

  • Items must be returned within 14 days of purchase.
  • Items must be unworn with all tags still attached.
  • Items must be free from makeup and perfume, so please be mindful of this when trying them on.
  • You will be refunded in your original form of payment.
  • We will make exceptions for unforeseen shipping delays, please contact us if you think your parcel may take longer.

If you have purchased an item on sale, your purchase cannot be refunded, but can be exchanged for a different size or for store credit if the item meets the conditions noted above.

All items purchased from our archive sale are final sale and cannot be returned or exchanged.

How do I start a return?

Email us at hello@loulou.nz with your order number and reason for return, and we’ll guide you through the next steps.